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The Key Lessons Learned Code of Conduct

Respect Others

Always be respectful and open-minded in your communication. Respectful disagreements are sometimes necessary and can be beneficial. If a mentoring session is not going well, don’t resort to abusive language, but rather wrap it up and let us know about what went wrong.

Be on Time

For any mentoring session, whether it is online, over the phone, or in person, make sure to be on time. It’s a sign of respect for the other person and their time. If something comes up, let the other person know in advance and decide together if you want to reschedule.

Be Prepared

Come to your mentoring session prepared: know what topics you would like to discuss and what questions you want to ask.

Be Honest

Be honest, truthful and open in your communication. Never intentionally say things that are not true, and never mislead deliberately.


You must not disclose, publish or otherwise make available to any third party any confidential or personal information received during a session, except when expressly authorized by the other party. All precautions to protect the confidential information in your possession must be exercised.

Avoid Conflicts of Interest

Avoid situations in which pursuing a course of action (that would lead to personal gain for you or your friends or family) would involve you working against the interests of Key Lessons Learned or its users.