Frequently Asked Questions
What are "Learners"?
Are you addressing Mentors or Coaches? There is a difference.
How do you ensure quality?
How can I be sure that the information discussed in a mentoring/coaching session is kept confidential?
Can I be both a Mentor and a Learner?
Not, that does not work currently.
How much time do I have to invest into the mentoring?
I would like to help less experienced people, but I don't know if I'm qualified to be a mentor...
I would like to help, but I'm not sure on what topics I could mentor someone.
How do you make sure you have good mentors?
If you have a bad or unsatisfying mentoring experience through Key Lessons Learned, please get in touch with us.
How can I create a profile on Key Lessons Learned?
Can I edit my profile after I create it?
Who has access to my profile on Key Lessons Learned?
Only registered users (Learners and other Mentors) do. If you would like to keep your profile private (meaning that it would not be visible to Learners and other Mentors), let us know. In such a case only we from Key Lessons Learned could match you with a Learner and you would not get any direct mentoring requests from Learners.
Who has access to my profile on Key Lessons Learned?
Who matches a Mentor and a Learner on Key Lessons Learned?
Learners can also ask Key Lessons Learned to match them with a Mentor. Key Lessons Learned also has access to private Mentor profiles, which are not displayed in the ‘public’ list of Mentors. A Mentor contacted in this way by Key Lessons Learned on behalf of a Learner can also accept or reject the mentoring request.
Who decides who I mentor or coach?
What happens if I accept a request for mentoring?
What happens when I want to stop mentoring someone?
Can I have several Learners at the same time?
How do I find a Mentor or Coach?
Can I browse through the Mentor profiles without being subscribed to your platform?
Do I have to contact a Mentor or will Mentors contact me?
What happens if I want to end a mentoring relationship?
Can I have several Mentors at the same time?
Can you find a good Mentor for me? How do you do the matching?
How and where do mentoring sessions take place?
How often do mentoring sessions take place?
How long is a mentoring session?
How are mentoring sessions scheduled and paid for?
1. For each mentoring session that they plan to have together, in advance of the session, the Mentor and the Learner agree together on a date, start time and planned duration.
2. The Learner then enters this data into the Key Lessons Learned platform.
3. If the Mentor charges for the mentoring sessions, then the system will calculate the price of the mentoring session (based on its planned duration) and issue an invoice to the Learner.
4. Once the Learner pays the invoice, Key Lessons Learned will transfer the Mentor’s fee to his/her account.
What happens if the mentoring session takes more or less time than planned? How does the charging work then?
If I accept a Learner's request for mentoring, do I have an obligation to mentor him/her a set number of times or over a set time span?
What if I want only a one-time session with a Mentor, not recurring sessions?
Who sets the prices for the mentoring/coaching sesions?
Can I charge different prices to different Learners?
You can change the price of your mentoring sessions any time, but then that new price will apply to all your Learners.
How do I get paid?
Do I have to pay any fees as a Mentor/Coach?
If you earn less than CHF 2300 / year through mentoring sessions on Key Lessons Learned, then you don’t have to pay any fees at all. We do charge Learners a small administrative and payment processing fee on top of your mentoring fee though.
If you earn more than CHF 2300 / year through Key Lessons Learned, then you must pay the social contributions which are obligatory by law.
What if I want to mentor Learners for free?
Do I have to pay for the mentoring sessions?
How do I pay for the mentoring sessions?
How does the subscription system work?
You can register on Key Lessons Learned as a Mentor or as a Learner. See the Subscriptions page for more information. As long as you have a subscription, you have the corresponding role on the platform and have access to the features corresponding to that role.
Can I change the role I have on Key Lessons Learned (Learner or Mentor) after subscribing?
Yes, that’s possible. Please contact our support team at email@example.com.
What happens if I cancel my subscription?
An active subscription can be cancelled at any time. From the moment it is cancelled, the subscription will have the ‘pending cancellation’ state, meaning that you can still use it until the end of the current subscription period. Once that point is reached, the subscription will be automatically permanently cancelled and you will not be able to use the platform anymore as either a Learner or a Mentor. You will still have access to your account and will be able to resubscribe to that subscription.
While a subscription is in the ‘pending cancellation’ state, you can resubscribe to it any time. While you have a subscription in the ‘pending cancellation’ state, you can’t get a new subscription of a different kind.
If you have several cancelled subscriptions, you can only resubscribe to the last subscription that you cancelled.
Can I view my whole payment history on Key Lessons Learned?
An order is created in the following situations:
- When you first register to the site and get a subscription.
- When you resubscribe to a subscription which is ‘pending cancellation’.
- When you resubscribe to a subscription which has been cancelled.
- When you switch an active subscription, an order is created for the new subscription.
How does the Mentor subscription work?
How does the Learner subscription work?
The Mentor subscription is free and renews automatically once per year. You can cancel it anytime and still benefit from it until its next renewal date. If you’d like to cancel it definitively before the year is over, please get in touch with our support team.